M.Mona Nail Spa
84 Canal St, Suite 4, Big Flats, New York, 14814
The salon has a mixed reputation. Many clients love the beautiful nail art and friendly service, often highlighting specific technicians who go above and beyond. However, there are significant concerns regarding customer service, specifically regarding tipping expectations and occasional rudeness. Cleanliness and wait times are also points of contention for some visitors.
We analyze 73 public reviews for M.Mona Nail Spa using our data models and filter out spam to highlight only authentic feedback.
Always book an appointment in advance, but be prepared for potential wait times.
✓ What Works Well
- Beautiful and detailed nail art
- Friendly staff (some)
- Reasonable pricing
✗ Areas to Improve
- Unprofessional tipping requests
- Long wait times even with appointments
- Inconsistent quality and cleanliness
- Do you take walk-ins?
- Are you doing nail art?
- What are your COVID protocols?
Alice is amazing and very thorough.
The tipping pressure is very uncomfortable.
Great designs, but the service can be hit or miss.
- Category Personal Care
- Neighborhood Big Flats
- City Big Flats
- State New York
- Postcode 14814
- Country United States
