Modern Dental on Division
2037 W Division St, Chicago, Illinois, 60622
Patients generally praise the clinical staff for being thorough and gentle, often highlighting specific dentists for their skill. However, the front desk and administrative side is a major pain point, with many reports of poor communication, billing disputes, and rigid cancellation policies. While the dental work itself is often described as top-notch, the administrative friction leaves a sour taste for many. It is a classic case of great clinical care overshadowed by frustrating office management.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always verify your insurance coverage directly with your provider before the appointment, as the front desk may not be reliable.
✓ What Works Well
- Gentle and skilled dental work
- Clean and modern office environment
- Friendly and informative clinical staff
✗ Areas to Improve
- Rude or unhelpful front desk staff
- Aggressive billing and insurance issues
- Inflexible cancellation policies
- Why was I charged a cancellation fee?
- Is this office in-network for my insurance?
Clinical staff is spot on, but the front desk needs a reality check.
Great dental work, but the billing department is a total headache.
Don't expect much help if you have an insurance dispute.
- Category Health & Medical
- City Chicago
- State Illinois
- Postcode 60622
- Country United States
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