1750 KY-192, London, Kentucky, 40741
Patients generally praise the clinical staff for being compassionate and skilled, particularly highlighting Audrey and Dr. Roth. However, the front office and phone communication are major pain points, with many reporting rude interactions and difficulty getting callbacks. Wait times can be long, and some feel like just another number on a conveyor belt. Despite the clinical success, the administrative side often leaves patients frustrated.
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Try to schedule your follow-ups in person before leaving the office to avoid the nightmare of the phone system.
✓ What Works Well
✗ Areas to Improve
Clinical care is spot on
Administrative staff needs a total overhaul
Hard to get medication refills