Modern Primary Healthcare
18980 W Memorial Dr, Suite 100, Humble, Texas, 77338
Modern Primary Healthcare is highly praised for its friendly, professional staff and the compassionate care provided by Dr. Pierce and her team. Patients feel heard and valued. However, there are recurring complaints about administrative issues, such as poor phone communication, difficulty with prescription refills, and occasional long wait times. It is a clinic where the medical care is excellent, but the front office can be a point of friction.
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If you have trouble reaching the office by phone, try using the patient portal or visiting in person for urgent matters.
✓ What Works Well
- Compassionate and attentive doctors
- Friendly and professional staff
- Clean and welcoming environment
✗ Areas to Improve
- Poor phone communication
- Difficulty with prescription refills
- Occasional long wait times
- Why is it so hard to get a return call?
- Can I schedule appointments online?
Dr. Pierce is wonderful, but the front desk needs better training.
Great medical care, but the administrative side is frustrating.
I feel like a person here, not just a number.
- Category Health & Medical
- City Humble
- State Texas
- Postcode 77338
- Country United States
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