Mohs Surgery & Dermatology Center
1750 N Randall Rd, Suite 120, Elgin, Illinois, 60123
Patients generally praise the medical expertise and bedside manner of the doctors, often feeling heard and well-cared for. However, there is a recurring frustration regarding administrative hurdles, specifically long hold times on the phone and occasional rudeness from the front desk staff. While clinical outcomes are often described as spot on, some patients feel the office management could be more efficient. Overall, it is seen as a high-quality medical practice that struggles with the logistics of its own popularity.
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Call early in the morning or try to use their online portal to bypass the notoriously long phone hold times.
✓ What Works Well
- Highly skilled and compassionate doctors
- Effective medical treatments
- Efficient clinical procedures
✗ Areas to Improve
- Poor phone responsiveness
- Rude front desk interactions
- Long wait times for appointments
- How long is the wait for a new patient appointment?
- Do they accept my insurance plan?
Doctors are great, but the front desk needs a reality check.
The medical care is top-notch, but getting an appointment is a headache.
I felt like family during my surgery.
- Category Health & Medical
- City Elgin
- State Illinois
- Postcode 60123
- Country United States
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