925 NE 30th Terrace, Suite 102, Homestead, Florida, 33033
Patients generally rave about the doctors' warmth and expertise, often feeling like family. However, the administrative side is a major pain point, with many reports of unanswered phones and poor communication. While the clinical care is spot on, the office management needs a serious overhaul to match the quality of the medical staff. Most folks leave feeling heard and well-cared for once they actually get in the door.
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If you have trouble reaching them by phone, try visiting in person or using the patient portal for non-urgent requests.
✓ What Works Well
✗ Areas to Improve
Doctors are warm and professional
Admin team needs better training
Great care, but communication is lacking