9440 Garland Rd, Ste 230, Dallas, Texas, 75218
This location has a loyal following for its clinical staff, especially Dr. Crouch, who is frequently praised for her gentle and informative approach. However, the office administration is a frequent source of frustration. Patients often report billing inconsistencies, long wait times, and difficulty getting someone on the phone. It is a place where the medical care is solid, but the business side needs a major overhaul.
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Keep your own records of all billing and insurance correspondence, as the office system can be disorganized.
✓ What Works Well
✗ Areas to Improve
Great dentist, bad office management
Billing is a headache
Dr. Crouch is worth the wait