Monica Lawler, MD
20225 E 9 Mile Rd, Ste 100, St Clair Shores, Michigan, 48080
This practice is currently experiencing a significant decline in patient satisfaction. While some long-time patients still value their relationship with specific doctors, the general consensus is that the office has become disorganized, impersonal, and difficult to navigate. Frequent staff turnover, poor communication, and billing errors are major sources of frustration. Many patients feel that the practice has prioritized volume over quality of care, leading to a loss of the 'family' feel it once had.
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If you have an urgent need, don't rely on their phone system; try the patient portal or visit in person if possible.
✓ What Works Well
- Some doctors are still excellent
- Convenient location
✗ Areas to Improve
- Poor communication
- Billing errors
- High staff turnover
- Why can't I get an appointment?
- Why do the doctors keep leaving?
The doctors are great, but the office is a mess.
I'm looking for a new clinic.
They never answer the phone.
- Category Health & Medical
- City St Clair Shores
- State Michigan
- Postcode 48080
- Country United States
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