Monica Rao D.M.D: Grafton
33 N Main St, North Grafton, Massachusetts, 01536
Dr. Monica Rao's practice is highly valued by long-term patients who appreciate her compassionate and gentle approach. Many patients feel like family and praise the staff's professionalism. However, there are recurring complaints about billing errors, difficulty reaching the office, and occasional rudeness from the front desk. The practice seems to have a loyal following but struggles with administrative consistency.
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Keep all your payment records, as billing issues have been reported by multiple patients.
✓ What Works Well
- Compassionate and gentle care
- Long-term patient loyalty
- Professional and competent staff
✗ Areas to Improve
- Billing errors and collection issues
- Difficult to reach by phone
- Occasional rude front-desk staff
- Why am I receiving bills months after service?
- Do they accept my insurance?
Dr. Rao is a beautiful blessing.
Billing is a total nightmare.
They treat you like family.
- Category Health & Medical
- City North Grafton
- State Massachusetts
- Postcode 01536
- Country United States
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