11 Meridian Rd, Eatontown, New Jersey, 07724
Patients generally praise the doctors for their expertise and bedside manner, often highlighting specific physicians like Dr. Patel and Dr. Zacks. However, the office staff and phone system are frequent pain points, with many reports of rude behavior and long wait times. Some patients feel the practice is overly focused on billing and unnecessary testing. Overall, the clinical care is seen as high quality, but the administrative experience is a major letdown.
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Use the patient portal for non-urgent communication to avoid the notoriously difficult phone lines.
✓ What Works Well
✗ Areas to Improve
Doctors are spot on, but the front desk needs a reality check.
Great medical care, but the admin side is a total mess.
Billing practices feel sneaky and aggressive.