Monroe Smiles
14650 N Kelsey St, Ste. 104-105, Monroe, Washington, 98272
Patients are split between high praise for the gentle, accommodating staff and frustration over aggressive upselling and billing practices. Many appreciate the modern tech and comfort for anxious patients, but others feel the office prioritizes profit over care. Communication issues regarding insurance and treatment plans are a recurring pain point. Overall, it is a polarizing spot that works for some but leaves others feeling unheard.
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Always verify your insurance coverage directly with your provider before agreeing to any 'gum therapy' or laser treatments.
✓ What Works Well
- Very accommodating for emergency appointments
- Excellent care for patients with dental anxiety
- Modern, clean, and high-tech facility
✗ Areas to Improve
- Aggressive upselling of non-covered treatments
- Confusing or dishonest billing practices
- Inconsistent communication regarding insurance coverage
- Why do I need to pay for gum therapy before a cleaning?
- Are you in-network with my insurance?
- Why was I discharged without notification?
Staff is super friendly and gentle with kids
Felt like a first-class ticket to dental care
Billing feels like a scam to rack up costs
- Category Health & Medical
- City Monroe
- State Washington
- Postcode 98272
- Country United States
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