11140 Rockville Pike, Suite 450, Rockville, Maryland, 20852
Patients are generally very pleased with the surgical outcomes and the expertise of the physicians. However, there is a consistent pattern of complaints regarding long wait times, poor communication from the front office, and aggressive billing practices. While the medical care is highly rated, the administrative experience often leaves patients feeling frustrated.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Be prepared for long wait times and clarify all potential fees before your appointment to avoid surprises.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the wait is unacceptable.
I'm very happy with my cataract surgery results.
The billing department is very difficult to deal with.