Montgomery Otolaryngology, Gaithersburg | The Centers For Advanced ENT Care
818 W Diamond Ave, Suite 120, Gaithersburg, Maryland, 20878
This ENT clinic gets high marks for its clinical staff, particularly the audiologists and PAs who are described as kind and skilled. However, the administrative side is a major pain point. Patients frequently complain about long wait times and a phone system that is nearly impossible to navigate.
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If you have a billing question, try to resolve it in person while at the office, as phone support is unreliable.
✓ What Works Well
- Highly skilled audiologists
- Compassionate PAs
- Effective medical treatments
✗ Areas to Improve
- Terrible phone communication
- Long wait times in the office
- Billing and insurance confusion
- Why can't I get through to the office?
- Are the wait times always this long?
The doctors are great, but the front office is a mess.
Expect to wait an hour past your appointment time.
Great care if you can actually get an appointment.
- Category Health & Medical
- City Gaithersburg
- State Maryland
- Postcode 20878
- Country United States
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