Monument Health Rapid City Clinic, Flormann Street
640 Flormann St, Rapid City, South Dakota, 57701
Patients generally praise the medical staff for their attentive listening and thorough care. While many feel heard and supported, there is significant frustration regarding administrative hurdles, specifically with scheduling, billing, and rude front-desk interactions. Some patients feel the clinic is disorganized, leading to long wait times and poor follow-up. Overall, the clinical care is seen as top-notch, but the front-office experience often leaves a sour taste.
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Request appointments with specific providers directly if possible, as the general scheduling line is a common bottleneck.
✓ What Works Well
- Exceptional bedside manner from doctors
- Thorough and knowledgeable medical staff
- Convenient on-site lab services
✗ Areas to Improve
- Rude and dismissive front desk staff
- Poor administrative follow-up and scheduling
- Long wait times for appointments
- Why is it so hard to get an appointment with my primary provider?
- Why are there billing discrepancies for routine vaccinations?
Doctors are spot on and really listen.
Front desk needs a serious attitude adjustment.
Administrative disorganization is a major pain point.
- Category Health & Medical
- City Rapid City
- State South Dakota
- Postcode 57701
- Country United States
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