Mortenson Family Dental
1303 U.S. Hwy 127 S, Ste 102, Frankfort, Kentucky, 40601
Patients appreciate the thoroughness of the dentists and the modern facility. However, there is a recurring theme of frustration regarding the call center and administrative hurdles. While the clinical work is often rated highly, the 'corporate' feel and communication gaps lead to significant patient dissatisfaction for some.
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✓ What Works Well
- Thorough dental exams
- Modern facility
- Friendly hygienists
✗ Areas to Improve
- Frustrating call center
- Billing and insurance confusion
- Appointment scheduling issues
- Why can't I talk to the office directly?
- Are they in-network for my insurance?
Great dentists, but the call center is a nightmare.
They push for deep cleanings often.
Clean environment and professional care.
- Category Health & Medical
- City Frankfort
- State Kentucky
- Postcode 40601
- Country United States
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