Mortenson Family Dental
5201 Commerce Crossings Dr, Louisville, Kentucky, 40229
Patients generally appreciate the friendly staff and the effort made to ensure comfort. However, there are significant concerns regarding billing practices and insurance communication. While many have a great experience, others feel the office is overly focused on upselling or has poor administrative follow-through.
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Always get a written quote for treatment plans and confirm insurance coverage before proceeding.
✓ What Works Well
- Friendly and welcoming staff
- Comfortable environment
- Efficient service
✗ Areas to Improve
- Billing and insurance issues
- Perceived upselling
- Communication gaps
- Why is my bill higher than quoted?
- Do you accept my insurance?
Alyssa is a fantastic hygienist.
Billing is a nightmare.
Dr. Mark is very professional.
- Category Health & Medical
- City Louisville
- State Kentucky
- Postcode 40229
- Country United States
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