Mortenson Family Dental
911 Palatka Rd, Louisville, Kentucky, 40214
Patients often praise the clinical staff, particularly Dr. Brandon and the hygienists, for being friendly and gentle. However, the office administration is a frequent source of frustration, with many reports of poor communication, billing errors, and rigid appointment policies. While the dental work is generally well-regarded, the administrative experience can be a significant drawback.
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Confirm your appointment via phone if you don't receive a clear confirmation, and keep records of all billing.
✓ What Works Well
- Friendly and gentle clinical staff
- Good dental work
- Clean facility
✗ Areas to Improve
- Poor administrative communication
- Billing errors
- Rigid appointment policies
- Why was my appointment cancelled?
- Can I get a refund?
Dr. Brandon is excellent
Front office staff is disorganized
Great for routine cleanings
- Category Health & Medical
- City Louisville
- State Kentucky
- Postcode 40214
- Country United States
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