Mortenson Family Dental
2005 S Hwy 53, Ste A, La Grange, Kentucky, 40031
Mortenson Family Dental in La Grange receives mixed feedback. While many patients appreciate the clinical care and the gentle approach of the dentists, there is a significant amount of frustration regarding the automated scheduling system and communication gaps. Patients often feel like a number rather than a person, leading to a polarized experience between those who love the care and those who feel neglected by the admin side.
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If you have a dental emergency, be persistent with phone calls, as the automated system can be difficult to navigate.
✓ What Works Well
- Gentle and skilled dental work
- Convenient location
- Good with dental anxiety
✗ Areas to Improve
- Frustrating automated scheduling system
- Long wait times for appointments
- Poor communication regarding cancellations
- Why was my appointment canceled?
- How long is the wait for a cleaning?
- Do you accept my insurance?
The clinical staff is great, but the front office is a headache.
I felt judged for my dental history.
They really helped me with my dental anxiety.
- Category Health & Medical
- City La Grange
- State Kentucky
- Postcode 40031
- Country United States
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