Moses Eyecare Center
130 S Broad St, Griffith, Indiana, 46319
Patients generally love the clinical care provided by the doctors, often describing them as thorough and kind. However, the front desk and administrative staff frequently receive complaints for being rude, dismissive, and disorganized. Long wait times and poor communication regarding appointments are common pain points. While the medical expertise is top-notch, the office management often leaves patients feeling frustrated.
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Request appointments with specific doctors early in the day to avoid the afternoon backlog.
✓ What Works Well
- Exceptional medical expertise and thorough exams
- Friendly and caring doctors
- Clean and modern office environment
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Poor time management and long wait times
- Difficulties with insurance and prescription processing
- Why are the wait times so long even with an appointment?
- How can I get my prescription sent to an outside pharmacy?
The doctors are spot on, but the staff needs a serious attitude check.
Great bang for the buck on exams, but the scheduling is a mess.
Dr. Bonilla is a gem, but the front desk makes me want to leave.
- Category Health & Medical
- City Griffith
- State Indiana
- Postcode 46319
- Country United States
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