9455 Lorton Market St, Suite 100, Lorton, Virginia, 22079
This practice has a polarized reputation. While many long-term patients praise the doctors for their thoroughness and care, a significant number of reviews highlight severe issues with the front desk staff, including rudeness and poor communication. Billing errors and difficulty reaching the office are recurring themes. It seems to be a case of great medical care overshadowed by poor administrative management.
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Try to handle administrative tasks in person if possible, as phone support is unreliable.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the staff makes me want to leave.
I've been a patient for years, but the service has declined.
Great medical care, terrible customer service.