390 Kane St, Gate City, Virginia, 24251
Patients generally love the medical staff, especially Brooke Hall, for being attentive and compassionate. However, the front office staff frequently draws fire for being rude, dismissive, and disorganized. Wait times are a major pain point, with some patients feeling ignored or rushed. While the clinical care is often described as top-notch, the administrative hurdles and lack of communication leave many feeling frustrated.
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The clinical staff is highly rated, but avoid calling during peak hours if you want to speak to a human quickly.
✓ What Works Well
✗ Areas to Improve
The doctors are spot on, but the front office needs a serious attitude adjustment.
Wait times are way too long for a routine visit.
They really listen to your concerns, which is rare these days.