6340 Barnes Rd, Colorado Springs, Colorado, 80922
This practice has a very polarized reputation. Many long-term patients love their specific doctors, but there is a significant amount of frustration regarding the transition to Optum, billing issues, and rigid office policies. Patients often feel like 'just a number' and complain about the lack of flexibility and poor communication from the front desk.
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If you have a billing issue, escalate it to the office manager immediately rather than dealing with the front desk.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office is a mess.
I feel like a number here.
Billing is a disaster.