MR Primary Care (formerly Lexington Medical Associates)
139 E 57th St, 8th Floor, New York, New York, 10022
MR Primary Care, formerly Lexington Medical Associates, is currently in a state of transition that has left many long-term patients feeling frustrated. While the individual doctors are still highly praised for their clinical skills and bedside manner, the administrative side of the practice has become a major pain point. Patients report difficulty reaching the office by phone, issues with billing, and a lack of follow-up.
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Use the patient portal for non-urgent requests, as phone lines are often backed up.
✓ What Works Well
- Excellent and caring physicians
- Thorough medical assessments
- Clean and modern office
✗ Areas to Improve
- Impossible to reach by phone
- Billing and insurance confusion
- Poor administrative follow-through
- Why is it so hard to get a call back?
- Are they still accepting my insurance?
The doctors are great, but the front desk is a nightmare.
Used to be the best, now it's hard to navigate.
Great care, but administrative issues are a dealbreaker.
- Category Health & Medical
- City New York
- State New York
- Postcode 10022
- Country United States
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