MSI Chicago
1441 Jarvis Ave, Elk Grove Village, Illinois, 60007
Customers love the massive selection and the helpful, knowledgeable staff who guide them through the stone selection process. The warehouse is clean and organized, making it easy to find what you need. However, some folks have had a rough time with rigid policies, especially regarding children in the warehouse and inflexible return rules. Communication can be hit or miss, with some reports of unhelpful service when things go wrong. Overall, it is a solid spot for materials if you know what you are doing.
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Check the website for safety policies before visiting, especially if you have kids in tow.
✓ What Works Well
- Huge variety of stone and tile
- Clean and organized showroom
- Helpful and knowledgeable staff
✗ Areas to Improve
- Inflexible return policies
- Strict rules regarding children
- Inconsistent customer service
- Can I bring my children to the warehouse?
- Do I need a fabricator to get pricing?
- Can I get samples to take home?
Great selection but watch out for the return policy.
Staff is super helpful if you find the right person.
Warehouse is a bit strict on safety rules.
- Category Other
- City Elk Grove Village
- State Illinois
- Postcode 60007
- Country United States
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