1601 Creekside Loop, Yakima, Washington, 98902
The clinical team at this ENT practice receives high marks for their expertise and bedside manner. Many patients feel well-cared for and heard. The primary complaints revolve around the front office staff, who are often described as rude or difficult to reach. It is a high-quality medical practice that struggles with customer service basics.
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If you have an urgent question, showing up in person is often more effective than calling.
✓ What Works Well
✗ Areas to Improve
Doctors are amazing
Front office needs a total overhaul
Great ENT care