Health & Medical · Family & Internal Medicine

MultiCare Olympia Family & Internal Medicine

3920 Capital Mall Dr SW, Unit 200, Olympia, Washington, 98502

Google Maps Updated: 13 May 2026
Authenticity Score: 79/100
About

This clinic receives mixed reviews. Many patients love the thoroughness and kindness of providers like Olivia Finn and Dr. Feng. However, there is a recurring theme of frustration regarding administrative policies, including strict discharge rules for missed appointments and difficult phone communication. Some patients feel the clinic prioritizes corporate policy over patient well-being.

Our Review Process
20
Most Relevant
9
Newest
20
Highest
20
Lowest

We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 70/100
Admin Efficiency 35/100
Pro Tip

Always confirm your appointment status via the portal if you haven't heard back.

Strict compliance policies
High patient-provider trust
Pros & Cons

✓ What Works Well

  • Thorough and attentive doctors
  • Friendly front desk staff
  • Quick appointment availability for some

✗ Areas to Improve

  • Strict discharge policies
  • Difficult to reach by phone
  • Billing and prescription refill errors
Frequently Asked Questions
  • Why was I discharged for missing one appointment?
  • How do I get my prescriptions refilled?
User Feedback

Great care if you follow the rules

Administrative side is a nightmare

Doctors are kind but the system is broken

Location Details
Street: 3920 Capital Mall Dr SW, Unit 200
Neighborhood: Capital Mall
City: Olympia
State: Washington
Postcode: 98502
Country: United States
Location
3920 Capital Mall Dr SW UNIT 200, Olympia, WA 98502
Quick Info
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