MultiCare Rockwood Clinic - Airway Heights
9834 US-2, Spokane, Washington, 99224
This clinic is often praised for its friendly and attentive medical staff, with many patients feeling heard and well-cared for during their visits. However, there is a significant and recurring issue with administrative communication, particularly regarding prescription refills, referrals, and scheduling. It is a clinic where the clinical care is strong, but the administrative support is a major source of frustration.
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If you need a referral or prescription refill, start the process well in advance, as administrative follow-up can be slow.
✓ What Works Well
- Friendly and attentive medical staff
- Modern and inviting office
- Good clinical care
✗ Areas to Improve
- Poor administrative communication
- Difficult to reach by phone
- Scheduling and referral delays
- Why is it so hard to get a call back?
- Are the doctors good for primary care?
Great doctors, but the office is a nightmare
Felt heard and not rushed
Administrative support falls through the cracks
- Category Health & Medical
- City Spokane
- State Washington
- Postcode 99224
- Country United States
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