MultiCare Rockwood Northpointe Specialty Center
605 E Holland Ave, #200, Spokane, Washington, 99218
This specialty center has a very mixed reputation. While many patients appreciate the care from specific doctors, there are frequent, serious complaints about administrative incompetence, billing errors, and poor communication. Patients often feel like they are being shuffled around, and the front desk staff is frequently described as rude or unhelpful.
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✓ What Works Well
- Some excellent and caring doctors
- Convenient location for some
- Modern facility
✗ Areas to Improve
- Frequent administrative and billing errors
- Rude and unhelpful front desk staff
- Poor communication and long wait times
- Why is it so hard to get a call back?
- Are the billing errors common?
- How do I switch doctors?
The doctors are great, but the office management is a disaster.
I feel like I'm being shuffled around without any real care.
The front desk staff needs serious training.
- Category Health & Medical
- City Spokane
- State Washington
- Postcode 99218
- Country United States
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