20 Care Dr d, Hillsdale, Michigan, 49242
Patients are split between praising Dr. Holiday and his team for their gentle, effective care and being frustrated by rigid administrative policies. Many appreciate the quick, painless procedures and the staff's ability to handle dental anxiety. However, the front desk communication and strict cancellation policies are major pain points. Some feel the office is overbooked or disorganized, leading to long waits or rescheduled appointments. Overall, the clinical care is seen as top-notch, but the admin side needs a serious tune-up.
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If you have dental anxiety, specifically request Missy as your hygienist; she is a total pro at keeping patients calm.
✓ What Works Well
✗ Areas to Improve
Clinical staff is amazing and caring
Admin policies feel punitive
Communication regarding appointments is lacking