MyEyeDr.
1401 Chain Bridge Rd, Ste. 103-104, McLean, Virginia, 22101
The clinical care provided by Dr. Wiley is highly regarded, with many patients praising her thoroughness and kindness. However, the retail and administrative side of the business is a major pain point. Numerous reviews mention rude staff, poor quality control on glasses, and frustrating billing practices. While the doctor is a highlight, the overall experience is often marred by poor customer service.
We analyze 76 public reviews for MyEyeDr. using our data models and filter out spam to highlight only authentic feedback.
If you need an eye exam, this is a solid choice, but consider ordering your glasses or contacts elsewhere to avoid the retail staff's poor service.
✓ What Works Well
- Excellent, thorough eye exams
- Dr. Wiley is kind and professional
- Convenient location with parking
✗ Areas to Improve
- Rude and dismissive retail staff
- Poor quality control on eyewear
- Frustrating billing and insurance issues
- Do you price match online contact lens retailers?
- Why is my order taking so long?
- Can I get a same-day appointment?
Dr. Wiley is great, but the front desk is a disaster.
Avoid the retail side if you can.
Not worth the headache for the glasses.
- Category Health & Medical
- Neighborhood McLean
- City McLean
- State Virginia
- Postcode 22101
- Country United States
