MyEyeDr.
5405 Williamsport Pike, Martinsburg, West Virginia, 25404
MyEyeDr. in Martinsburg has a very mixed reputation. While some patients praise specific staff members like Dr. Kidwai and Kate for their professionalism and kindness, there are numerous complaints about poor customer service, billing errors, and confusing virtual exam processes. It is a location where experiences vary significantly.
We analyze 76 public reviews for MyEyeDr. using our data models and filter out spam to highlight only authentic feedback.
If you prefer an in-person exam, clarify this when booking, as they utilize virtual technology for some appointments.
✓ What Works Well
- Some highly professional staff
- Thorough eye exams (when in-person)
- Helpful with adjustments
✗ Areas to Improve
- Confusing virtual exam process
- Billing and insurance errors
- Inconsistent customer service
- Is the exam virtual?
- Do you accept my insurance?
- How long for glasses?
Dr. Kidwai is thorough and kind.
The virtual exam was confusing.
Billing was a nightmare.
- Category Health & Medical
- Neighborhood Martinsburg
- City Martinsburg
- State West Virginia
- Postcode 25404
- Country United States
