MyEyeDr.
22 University Dr, Amherst, Massachusetts, 01002
Patients are split down the middle. Many praise the clinical staff, especially Scott and Dr. Vachula, for being kind and thorough. However, the front office management is a total mess. Long wait times, billing confusion, and poor communication are constant complaints. It feels like a hit-or-miss experience depending on who you get at the desk.
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Always verify your insurance coverage directly with your provider before the appointment, as the front desk often has outdated information.
✓ What Works Well
- Friendly and knowledgeable clinical staff
- Thorough eye exams
- Helpful with minor glasses repairs
✗ Areas to Improve
- Extremely long wait times
- Confusing and aggressive billing practices
- Poor front desk communication
- Why did the price for the same glasses change?
- Do you accept my insurance?
- Why was my appointment cancelled without notice?
Clinical care is spot on, but the front office is a disaster.
Billing is a total headache and lacks transparency.
Great doctors, but the administrative side ruins the experience.
- Category Health & Medical
- City Amherst
- State Massachusetts
- Postcode 01002
- Country United States
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