5605 E River Rd, Suite 219, Tucson, Arizona, 85750
Dr. Facelo is highly regarded for her compassionate, thorough, and professional care. Patients feel heard and respected, and many consider her the best PCP they've had. However, there are significant complaints about the administrative staff, particularly regarding communication, referrals, and billing, which some patients find to be a major issue.
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If you need a referral, follow up with the office staff frequently to ensure it has been processed.
✓ What Works Well
✗ Areas to Improve
Dr. Facelo is a wonderful physician.
The administrative side of the practice is a major source of frustration.
Patients feel like they are not being supported by the staff.