NAPA Auto Parts
8423 E Washington St, Chagrin Falls, Ohio, 44023
This NAPA location has a split reputation. Many customers appreciate the knowledgeable staff and quality parts, often preferring them over big-box chains. However, there is significant frustration regarding online order fulfillment, store hours, and occasional rude service from specific employees. It seems to be a hit-or-miss experience depending on who is working and the nature of the request.
We analyze 66 public reviews for NAPA Auto Parts using our data models and filter out spam to highlight only authentic feedback.
Avoid relying on the online pickup system; call the store directly to confirm stock before heading out.
✓ What Works Well
- Knowledgeable staff
- Quality parts
- Willingness to help with obscure parts
✗ Areas to Improve
- Poor online order system
- Closed on Sundays
- Inconsistent customer service
- Why are you closed on Sundays?
- Can you look up this part by car model?
- Is my online order ready?
Great advice, but the online system is a mess.
Staff is hit or miss.
Better quality than the big chains.
- Category Automobile
- City Chagrin Falls
- State Ohio
- Postcode 44023
- Country United States
