NAPA Auto Parts
20 Simpson-Parkway, Cheney, Washington, 99004
This NAPA location is a bit of a mixed bag. Many customers love the knowledgeable staff and the quality of parts, often citing them as a better value than big-box competitors. However, there are consistent complaints about limited stock and shorter operating hours, which can be frustrating for those with business accounts. When the staff is on their game, it's a great local spot, but some users have reported rude service.
We analyze 70 public reviews for NAPA Auto Parts using our data models and filter out spam to highlight only authentic feedback.
If they don't have the part, ask them to order it; they are often faster than online shipping.
✓ What Works Well
- High-quality parts
- Knowledgeable and friendly staff
- Great value for the money
✗ Areas to Improve
- Limited in-store inventory
- Shorter operating hours
- Inconsistent customer service
- Do you have this part in stock?
- Can you order parts for older vehicles?
- Are you open on Sundays?
They went above and beyond to help me with a power steering issue.
Staff is great, but they don't stock as much as the big chains.
Sometimes it's hard to get someone to help at the counter.
- Category Automobile
- City Cheney
- State Washington
- Postcode 99004
- Country United States
