NAPA Auto Parts
15415 Main St NE, Duvall, Washington, 98019
This NAPA Auto Parts store in Duvall is a classic, old-school shop. Many customers value the staff's deep knowledge and the store's good inventory, especially for Stihl equipment. However, there is a recurring theme of poor customer service, with many reviewers describing the staff as rude, condescending, or dismissive. It's a place where you'll likely get the right part, but you might have to deal with a grumpy clerk to get it.
We analyze 74 public reviews for NAPA Auto Parts using our data models and filter out spam to highlight only authentic feedback.
If you need Stihl equipment serviced, this is the best place in the area, despite the potential for a grumpy interaction.
✓ What Works Well
- Knowledgeable staff
- Good inventory
- Stihl equipment specialists
✗ Areas to Improve
- Reports of rude and condescending staff
- Poor customer service
- Inconsistent helpfulness
- Do you have parts for my car?
- Can you service my Stihl saw?
- Are you open on Sundays?
Knowledgeable but rude.
Old school auto parts store.
Avoid this place.
- Category Automobile
- Neighborhood Duvall
- City Duvall
- State Washington
- Postcode 98019
- Country United States
