Naperville Internist
1190 S Naper Blvd, Naperville, Illinois, 60540
Naperville Internist is a practice with a strong clinical reputation but significant administrative turmoil. Patients love the medical expertise of the Marwaha family, often citing them as family-like figures. However, there is a loud chorus of complaints regarding the front desk management, specifically regarding rudeness, poor communication, and billing issues. It's a classic case of great doctors hampered by a difficult office environment.
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If you have a billing or referral issue, try to speak with the office manager directly rather than the front desk.
✓ What Works Well
- Highly knowledgeable and experienced doctors
- Compassionate and family-oriented care
- Accurate diagnostics
✗ Areas to Improve
- Extremely rude front desk staff
- Poor phone communication and long hold times
- Billing and referral errors
- Why is the front desk so rude?
- How can I get my referrals processed?
Great doctors, terrible office staff.
They treat you like family.
Administrative issues are a nightmare.
- Category Health & Medical
- City Naperville
- State Illinois
- Postcode 60540
- Country United States
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