National Spine & Pain Centers - Henrico
1630 Wilkes Ridge Pkwy, Ste 203, Henrico, Virginia, 23233
Dr. Gu is highly regarded for his medical skill and ability to provide pain relief. However, the practice suffers from significant administrative issues, including rude front-desk staff, poor communication, and billing disputes. Many patients feel the office management detracts from the quality of care.
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✓ What Works Well
- Dr. Gu is highly skilled
- Effective pain management plans
- Clean office environment
✗ Areas to Improve
- Rude and unprofessional front desk
- Poor communication and phone system
- Billing and insurance issues
- How long is the wait for an appointment?
- Why is the billing department so difficult?
Dr. Gu is great, but the staff is terrible.
I feel like a number, not a patient.
The office management is a disaster.
- Category Health & Medical
- City Henrico
- State Virginia
- Postcode 23233
- Country United States
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