National Spine & Pain Centers - McLean
1420 Spring Hill Rd, Suite 210, McLean, Virginia, 22102
The medical care provided by doctors like Dr. Kendall is consistently rated as excellent, with many patients finding relief from chronic pain. However, the administrative side is a major failure point. Patients report extreme frustration with the centralized call center, long wait times, and poor communication, leading to a very mixed overall experience.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Try to schedule your next appointment while you are physically in the office to avoid the call center.
✓ What Works Well
- Excellent medical care
- Effective pain management
- Knowledgeable doctors
✗ Areas to Improve
- Incompetent call center
- Long wait times
- Poor administrative communication
- Why can't I reach the office?
- Why are the wait times so long?
Great doctors, but the admin is a nightmare.
I love Dr. Kendall, but I hate calling this office.
The medical care is worth the admin headache.
- Category Health & Medical
- City McLean
- State Virginia
- Postcode 22102
- Country United States
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