Neibauer Dental Care
117 St Patricks Dr, Waldorf, Maryland, 20603
Patients generally praise the clinical staff for being gentle and professional, often highlighting specific hygienists and dentists. However, the front office and billing department are a major pain point, with frequent complaints about scheduling errors, poor communication, and billing disputes. While the dental work itself is often described as top-notch, the administrative hurdles leave many feeling frustrated. It is a classic case of great clinical care overshadowed by messy office management.
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If you have a billing dispute, ask for a ledger immediately rather than relying on verbal assurances from the front desk.
✓ What Works Well
- Gentle and professional clinical staff
- High-quality dental work
- Welcoming office atmosphere
✗ Areas to Improve
- Incompetent front office scheduling
- Persistent billing and insurance issues
- Poor communication regarding cancellations
- Why was my appointment cancelled without notice?
- How do I get a refund for prepaid services?
Clinical team is spot on, but the front desk is a mess.
Great dental work, but the billing department is a headache.
Scheduling is a nightmare, hard to get a consistent appointment.
- Category Health & Medical
- City Waldorf
- State Maryland
- Postcode 20603
- Country United States
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