Neighborhood Health Plan of Rhode Island
910 Douglas Pike, Smithfield, Rhode Island, 02917
This health insurance provider faces significant criticism regarding customer service and claim processing. Many members report long wait times, disconnected calls, and difficulty getting clear answers. There are serious concerns about delays in approving life-saving treatments, which has caused immense stress and frustration for patients. While some members have had positive experiences, the overall sentiment is one of deep dissatisfaction, with many feeling that the company prioritizes profits over patient care. It is a highly polarizing provider.
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If you are having trouble with a claim, ask for a reference number immediately and try to escalate to a supervisor early.
✓ What Works Well
- Good benefits for some plans
- Some staff are professional and kind
- Covers basic needs for many
✗ Areas to Improve
- Extremely long wait times
- Delays in approving critical care
- Poor communication and disorganization
- Why is my claim denied?
- How do I get my membership card?
Customer service is very frustrating
Fighting for coverage is a nightmare
Some find the service acceptable
- Category Health & Medical
- City Smithfield
- State Rhode Island
- Postcode 02917
- Country United States
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