Neighborhood Healthcare Eastside Health Center
1970 University Ave, Riverside, California, 92507
This health center provides essential community services but faces significant challenges with administrative efficiency. Patients frequently report difficulty reaching the office by phone, long wait times, and disjointed communication regarding referrals and appointments. While some doctors are highly praised for their care, the overall patient experience is often marred by systemic administrative issues.
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If you need a referral, follow up frequently, as the process can be slow and prone to communication gaps.
✓ What Works Well
- Some doctors are very caring and thorough
- Convenient 'one-stop-shop' for health needs
- Friendly staff when reached
✗ Areas to Improve
- Extremely difficult to reach by phone
- Long wait times for appointments
- Disjointed communication and referral process
- Why is it so hard to get an appointment?
- How do I get a referral for a specialist?
The administrative system needs significant improvement.
Patients appreciate the doctors but are frustrated by the office.
Communication regarding lab work and prescriptions is often delayed.
- Category Health & Medical
- City Riverside
- State California
- Postcode 92507
- Country United States
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