1970 University Ave, Riverside, California, 92507
This health center provides essential community services but faces significant challenges with administrative efficiency. Patients frequently report difficulty reaching the office by phone, long wait times, and disjointed communication regarding referrals and appointments. While some doctors are highly praised for their care, the overall patient experience is often marred by systemic administrative issues.
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If you need a referral, follow up frequently, as the process can be slow and prone to communication gaps.
✓ What Works Well
✗ Areas to Improve
The administrative system needs significant improvement.
Patients appreciate the doctors but are frustrated by the office.
Communication regarding lab work and prescriptions is often delayed.