Neighborhood Healthcare Poway
13010 Poway Rd, Poway, California, 92064
Neighborhood Healthcare in Poway receives polarized feedback. Many patients are thrilled with the compassionate care from specific doctors like Dr. Tolentino and Dr. Mould, noting they feel truly heard. However, a significant number of reviews highlight major organizational issues, including poor front-desk communication, long wait times, and frustrating referral processes. It seems to be a clinic where the quality of your experience depends heavily on which provider you see and how you navigate their administrative hurdles.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you need a referral, follow up with the office frequently; don't wait for them to call you.
✓ What Works Well
- Compassionate and attentive doctors
- Clean and modern facility
- Great for those without insurance
✗ Areas to Improve
- Disorganized referral and administrative processes
- Rude or dismissive front desk staff
- Long wait times even with appointments
- Do you accept Medi-Cal?
- Why is it so hard to reach someone by phone?
- Can I get lab work done during my visit?
Dr. Mould is a gem, but the front desk is a nightmare.
The facility is spotless, but the admin side needs a total overhaul.
Great care if you can get past the scheduling issues.
- Category Health & Medical
- City Poway
- State California
- Postcode 92064
- Country United States
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