NEPA Dental Group
20 E End Center, Wilkes-Barre, Pennsylvania, 18702
Patients generally praise the clinical staff for being gentle and professional, especially those with dental anxiety. However, the front office staff frequently receives complaints regarding rude behavior and aggressive billing practices. While the dental work itself is often described as top-notch, the administrative side is a major pain point. Many feel the office is too focused on upselling unnecessary services.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always verify your insurance coverage directly with your provider before agreeing to any 'upgrades' suggested at the front desk.
✓ What Works Well
- Gentle dental care
- Quick appointment availability
- Clean and modern facility
✗ Areas to Improve
- Rude front desk staff
- Aggressive billing and upselling
- Poor communication regarding insurance
- Why am I being billed for services I didn't authorize?
- Is this office in-network with my insurance?
Clinical staff is spot on
Front office needs a total overhaul
Great bang for the buck if you avoid the billing drama
- Category Health & Medical
- City Wilkes-Barre
- State Pennsylvania
- Postcode 18702
- Country United States
readers daily.