Neurological Associates - Johnston-Willis
1011 Johnston Willis Dr, Suite 200, Richmond, Virginia, 23235
Neurological Associates at Johnston-Willis receives mixed reviews. Many patients are highly satisfied with the care provided by specific doctors and nurse practitioners, praising their thoroughness and compassion. However, a significant number of patients report major issues with administrative staff, long wait times, and poor communication, which often leads to a frustrating experience.
We analyze 73 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a complex condition, be prepared to advocate for yourself and follow up frequently on referrals.
✓ What Works Well
- Knowledgeable and thorough providers
- Compassionate care from some staff
- Clean and professional facility
✗ Areas to Improve
- Poor administrative responsiveness
- Long wait times for appointments
- Inconsistent communication and follow-up
- Why is it so difficult to reach the office by phone?
- How long is the wait for a new patient appointment?
The doctors are great, but the front desk is a mess.
I felt heard and respected by my provider.
Wait times are often excessive.
- Category Health & Medical
- City Richmond
- State Virginia
- Postcode 23235
- Country United States
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