673 Pine St, Macon, Georgia, 31201
The medical providers receive high praise for their clinical skills and attentiveness. However, the practice is plagued by severe administrative issues, including difficulty reaching staff by phone, long wait times, and poor communication regarding referrals. Patients often feel the office management is the weak link.
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Use the patient portal for all communication; phone calls are rarely returned.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the office staff makes it hard to stay.
Worth the wait for the care.
They need a better system for referrals.