New England Center For Healthy Minds
289 Great Rd, Acton, Massachusetts, 01720
This practice is highly polarizing. While many patients praise their individual providers for being knowledgeable and compassionate, the administrative side is frequently described as a nightmare. Patients report extreme difficulty reaching the office by phone, long wait times for appointments, and significant billing issues. The practice seems to be struggling with operational stability.
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Use the patient portal for all communication; phone lines are notoriously unreliable.
✓ What Works Well
- Excellent individual providers
- Convenient virtual visits
- Effective treatment plans
✗ Areas to Improve
- Impossible to reach by phone
- Poor administrative management
- Billing and scheduling errors
- Why can't I reach anyone on the phone?
- Why was I billed incorrectly?
My provider is great, but the office is a disaster.
I've been on hold for 40 minutes.
The administrative side is falling apart.
- Category Health & Medical
- City Acton
- State Massachusetts
- Postcode 01720
- Country United States
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