New England Dermatology & Laser Center
3455 Main St, Suite 5, Springfield, Massachusetts, 01107
Patients generally praise the medical skill and surgical outcomes, especially for Mohs procedures. However, the practice suffers from significant administrative bloat. Long wait times and poor communication regarding appointments are common complaints. Many feel the office has become a money-making machine at the expense of patient care.
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Request an early morning appointment to avoid the afternoon backlog.
✓ What Works Well
- High surgical precision
- Knowledgeable providers
- Clean facilities
✗ Areas to Improve
- Excessive wait times
- Poor phone communication
- Overbooked schedule
- Why is the wait time for an appointment so long?
- How do I get a copy of my medical records?
Great surgical results but the office is a mess.
Staff is often dismissive or rude.
Hard to get a timely appointment.
- Category Health & Medical
- City Springfield
- State Massachusetts
- Postcode 01107
- Country United States
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