Health & Medical · ENT & Facial Plastic Surgery

New England ENT & Facial Plastic Surgery

198 Massachusetts Ave, North Andover, Massachusetts, 01845

Google Maps Updated: 13 May 2026
Authenticity Score: 85/100
About

The practice receives mixed reviews. While patients love the medical providers for their thoroughness and kindness, the administrative side is a major pain point. Many report difficulty reaching the office by phone and long wait times. When patients actually get in to see a doctor, they are generally very satisfied with the care.

Our Review Process
20
Most Relevant
14
Newest
20
Highest
20
Lowest

We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 88/100
Admin Efficiency 45/100
Pro Tip

Try visiting the office in person if you cannot get through on the phone.

Specialized ENT care
High provider turnover concerns
Pros & Cons

✓ What Works Well

  • Highly knowledgeable providers
  • Thorough treatment plans
  • Compassionate care

✗ Areas to Improve

  • Poor phone communication
  • Long wait times
  • Difficult scheduling
Frequently Asked Questions
  • Why is it so hard to reach the office?
  • Are the PAs as good as the doctors?
User Feedback

The doctors are great, but the office staff is a nightmare.

I finally got a live person on the phone and it was a relief.

Jessica is impeccable and very detailed.

Location Details
Street: 198 Massachusetts Ave
Neighborhood: North Andover
State: Massachusetts
Postcode: 01845
Country: United States
Location
198 Massachusetts Ave, North Andover, MA 01845
Quick Info
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