New England Neurological Associates
354 Merrimack St, Lawrence, Massachusetts, 01843
This practice is plagued by severe administrative issues that overshadow the work of the medical staff. Patients frequently report being hung up on, ignored, or treated rudely by the front desk. While some surgeons are highly regarded, the overall patient experience is described as frustrating and unprofessional.
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If you have a serious issue, try to get a direct referral from your PCP to a specific doctor to bypass the general intake.
✓ What Works Well
- Skilled neurosurgeons
- Some very compassionate providers
✗ Areas to Improve
- Abysmal phone service
- Rude front desk staff
- Poor communication
- Why does no one answer the phone?
- Is this practice under new management?
The doctors are gods, but the office staff is the worst.
I was hung up on three times in one call.
They don't care about patients, just money.
- Category Health & Medical
- City Lawrence
- State Massachusetts
- Postcode 01843
- Country United States
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